Appeals & Complaints Handling

Transparent and fair management of disputes and appeals

OFFICIAL APPEALS & COMPLAINTS POLICY

Clients may submit complaints or appeals regarding any AKF certification decision, including refusals,
suspensions, withdrawals, or cancellations.

Complaints are handled by independent personnel, separate from the original audit or certification decision, ensuring
impartiality.

AKF acknowledges complaints within five working days, investigates the issue, implements corrective actions, and
monitors effectiveness of the resolution.

Closure of complaints and appeals is targeted within 90 days. Clients have the right to escalate unresolved matters to the
Accreditation Board.

All processes are confidential, transparent, and conducted in accordance with Egyptian law.